e-mail: office@fashfactory.com

FREE SHIPPING IN EU

In a shopping cart: 0

You have no items in your shopping cart.

DISCOUNT UP TO 15%

Returns/Complaints

RETURNS: RIGHT TO WITHDRAW FROM THE AGREEMENT

The right to withdraw from the agreement
You may withdraw from this agreement within 30 days without stating any reasons.
The withdrawal period expires after 30 days from the day, in which you or another third party determined by you other than the carrier came into possession of the items.
To exercise the right to withdraw from the agreement, you have to notify us:
MULTI BRAND GROUP MONIKA CHOMICZ – Online Shop www.fashfactory.com
ul. Handlowa 1,
15-399 Białystok
Business ID No. REGON: 200257419
Taxpayer ID No. NIP: 542 270 55 82
Email: office@fashfactory.com

of your decision to withdraw from the agreement by means of an unequivocal statement (e.g. a letter sent by mail, fax, or e-mail).

You may use the template for the declaration of withdrawal. It is, however, not obligatory.
You may also fill out and send the withdrawal form or any other unequivocal statement by electronic means using our website www.fashfactory.com. If you use this possibility, we will promptly send you the confirmation of receipt of the information about
the withdrawal from the agreement using a read only file (e.g. via e-mail).
To observe the withdrawal period it is sufficient to send the notice of the exercise of the right to withdraw from the agreement before the expiration of the withdrawal period.

Consequences of withdrawal
If you withdraw from this agreement we shall refund to you all amounts we have received from you, including the costs of delivery (except for such additional costs resulting from the fact that you have chosen a mode of delivery other than the cheapest, standard mode offered by us). We shall make the refund promptly and in any case not later than 14 days from the date of receiving your notice of exercising the right to withdraw from this agreement.
The refund shall be made by the same payment method that you used in the original transaction, unless you expressly agreed to other solution; in no case you shall bear any costs of such refund.

We may withhold the refund until the items have been returned to us or until you have provided proof of dispatch, whichever occurs earlier.

Please send or hand over the item immediately and in any case not later than 30 days from the date of notifying us about your withdrawal from this agreement. The deadline shall be deemed to have been observed if you send the item before the expiration of 30 days.

You shall bear the direct costs of returning the items.

You shall only be liable for the loss in the item's value if such loss results from handling the item in a manner not required for examining its condition, properties, or working order.

COMPLAINTS RELATED TO GOODS

1. As a seller, Multi Brand Group Monika Chomicz shall be liable to the Client, who is a consumer under Art. 22[1] of the Civil Code, under warranty for any defects to the extent determined in the Civil Code.
2. Complaints resulting from infringement of the Client's rights guaranteed by the law or by these Terms and Conditions shall be sent to office@fashfactory.com. Multi Brand Group Monika Chomicz shall be obliged to consider each complaint within 14 days. Should it be impossible, the Client shall be notified within that period of when the complaint will be considered.
3. MULTI BRAND GROUP MONIKA CHOMICZ is not a manufacturer of goods. The manufacturer shall be liable under guarantee on the sold Goods.

COMPLAINTS RELATED TO PROVIDING SERVICES BY ELECTRONIC MEANS

1.MULTI BRAND GROUP MONIKA CHOMICZ undertakes activities to ensure proper functioning of the Shop based on the current technical knowledge. Moreover, it shall remove any irregularities reported by the Clients within a reasonable period of time.
2. The Client shall be obliged to immediately notify MULTI BRAND GROUP MONIKA CHOMICZ of any irregularities or interruptions in the functioning of the Online Shop.
3. The Client may report the irregularities related to the functioning of the Shop in writing to the following address: ul. Handlowa 1, 15-399 Białystok; using e-mail to the address office@fashfactory.com or using the online contact form.
4. In the complaint the Client should provide their name and surname, address for correspondence, the type of irregularity related to the functioning of the Shop, and the date of its occurrence.
5. MULTI BRAND GROUP MONIKA CHOMICZ shall be obliged to consider each complaint within 14 days. Should it be impossible, the Client shall be notified within that period of when the complaint will be considered.

Quick contact

Should you have any questions, do not hesitate to contact us.
Our business hours are from 8 a.m. to 4 p.m. Monday to Friday.

  • Email office@fashfactory.com